Stop Picking Software Based on Demos That Dazzle Instead of Deliver
I’d love people to share their thoughts and stories here so read on and add your 2 cents!
Too many companies choose software based on a 60-minute demo filled with shiny features they’ll rarely use — while the workflows they rely on every single day get little attention. Its great that the company has a cool A.I. agent that will answer the phone for you but does it handle a three day cancel and account for it properly??!!
Here’s the reality:
A great demo doesn’t mean it’s a great fit.
Flashy features won’t fix broken processes.
You can’t evaluate complex needs with surface-level exploration.
What actually works?
A robust requirement gathering process.
When you take the time to map your real-world use cases, daily workflows, reporting needs, integrations, and user roles — you shift the selection process from cool to critical. You stop being sold to and start leading the evaluation on your terms.
The goal isn’t to be impressed. It’s to find a system that supports your business, your people, and your growth — every day, not just in a sales pitch.
RFPs aren’t just for big companies.
Requirements aren’t optional.
And a demo should be the end of your process, not the beginning.
Need some help? Call ALTA Technology Group and we can send you a sample RFP template or run the entire process for you.
